If Microsoft suspends your account or you have any due balance, you cannot redeem a few codes from Xbox. Resolve Unpaid Balance and Account Suspension Issues If you purchase the code by using a different account or as a gift, you have to sign in using the person’s account who received the gift.
You should sign in to your Microsoft account as a person, who tries to use the Xbox redeem code.
You have to make sure that Xbox supports the code, which you will try to redeem for your benefits. A few Xbox games contain codes to use at the publisher’s website of the game instead of getting through Xbox. Most of the digital codes belonging to different publishers look almost identical to one another. Things to Remember to Get Xbox Gift Card Codes Xbox Should Support Your Chosen Codes
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